Talk to a person
support@yesman.de
English or German, whichever you would rather. No account needed, and nothing on this page is behind a login.
Already have the app? Settings › Help & support has the same address plus a chat with our support account — usually faster, because you are signed in and we can see the account you are asking about.
It helps us to know your username, what you were doing when it went wrong, and — for anything about a task, a payment or a call — the date and the other person's username. A screenshot saves a round trip.
Getting started
What is Yesman? +
Somebody in your neighbourhood can probably do the thing you need doing — today. You post what you need, people nearby offer, you pick one. Everyone on Yesman is both: the person who posts a task this week is the one carrying a wardrobe up three flights the next.
Do I need an account to look around? +
No. You can browse what is being asked for near you before signing up. An account is needed to post a task, to offer help, or to message anyone.
What does it cost? +
Posting is free. What you agree with the person helping is between you — the price is on the task and there are no surprises added to it later.
Tasks, offers and payment
How does payment work? +
Money for a task is held in escrow. It leaves your account when the task is agreed and reaches the helper when the work is marked done — so neither of you is asked to trust the other first. If a job is stuck part-way, email us with the task and we can see exactly where it is.
Something went wrong with a job +
Open the task and use Report, or raise a dispute from it. A person reads it. If money is in escrow it stays there until the dispute is settled — it does not quietly release on a timer while you are waiting for us.
Can I cancel? +
Yes, from the task itself. Tell the other person too — they may have set aside an afternoon for it. Anything held in escrow comes back to you.
Calls and messages
Is my phone number shown to anyone? +
No, never. Calls are made inside the app and go directly between the two phones. Nobody sees anybody's number, and we do not hand it out.
A call will not connect, or sounds bad +
Calls need the microphone permission, and a camera permission for video. If a call will not connect at all, tell us whether you were on WiFi or mobile data — the network it is on is usually the answer, and knowing which saves us both a day.
Safety and reporting
Someone behaved badly +
Every profile, every task and every chat carries a Report action, and you can block from the same menu — blocking stops messages and calls in both directions. Reports reach a person, not a queue nobody reads.
Child safety +
Yesman is for adults — 18 and over — and we have no tolerance for anything involving the exploitation of a child. Our published standards, and how to report a concern, are at
yesman.de/childabuse. Reports of this kind jump the queue.
Someone is in danger right now +
Call the police first — 110 in Germany, or 112 anywhere in the EU. Then tell us, so we can preserve what is on our side while it is still there.
Account and privacy
How do I delete my account? +
Settings › Account removes your account and the data that belongs to it. Email us if you would rather we did it for you — we will not talk you out of it.
What do you do with my data? +
The short version: what the app needs to work, and nothing sold to anybody. The long version is the
privacy policy.
I cannot sign in +
Use the reset link on the sign-in screen. If the email never arrives, check the spam folder and then write to us from the address you signed up with — that alone tells us most of what we need.
Hilfe & Support — auf Deutsch
Schreiben Sie uns: support@yesman.de — auf Deutsch oder Englisch. Eine echte Person liest jede Nachricht, in der Regel innerhalb einer Stunde. Sie brauchen dafür kein Konto.
In der App: unter Einstellungen › Hilfe & Support finden Sie dieselbe Adresse und zusätzlich einen Chat mit unserem Support-Konto.
Bezahlung. Das Geld für eine Aufgabe liegt treuhänderisch fest und geht erst an die helfende Person, wenn die Arbeit als erledigt markiert ist. Bleibt etwas stecken, nennen Sie uns die Aufgabe.
Telefonnummern werden niemandem angezeigt. Anrufe laufen in der App direkt zwischen den beiden Telefonen.
Melden und blockieren: bei jedem Profil, jeder Anfrage und in jedem Chat über Melden. Unsere Standards zum Kinderschutz: yesman.de/childabuse.
Konto löschen: Einstellungen › Konto. Im Notfall rufen Sie zuerst die Polizei: 110.
Yesman — eine Marke der Bergstone GmbH, Kolonnenstraße 8, 10827 Berlin.
Support: support@yesman.de